Client: State agency
Context: Digital benefits + modernization
Situation
Awards took months, delivery was uneven, and stakeholders had little visibility.
What we did
- Project to value stream: grouped work around citizen journeys, not org boxes.
- Lightweight guardrails for buys under threshold; templated evaluations; rolling reviews.
- Outcome-based milestones to release funding incrementally.
- Capability uplift across internal and vendor teams.
Results in 4–5 months
- Faster awards for small, high-value packages.
- Predictable release rhythm, fewer escalations.
- Clear evidence trail for audits.
Why it worked
Smaller packages, steady cadence, and visibility beat “big-bang” projects.