Health System — Governed AI returns hours to clinical ops

Client: Multi-hospital system

Context: Care coordination + documentation

Situation

Clinicians spent hours chasing notes, approvals, and lab summaries. AI efforts stalled over privacy concerns and unclear ownership.

What we did

• Readiness + risk assessment with compliance, privacy, and infosec in the room from day one.
• Use-case triage: picked two high-return tasks—drafting visit summaries and prior-auth packets.
• Data product with monitoring: source, provenance, PHI rules, and audit trail.
• Copilots embedded inside the EHR workflow, not a separate “tool.”
• Change plan: short videos, champions on each unit, and feedback loops.

Results in 60–90 days

• 2–3 hours/week returned per clinician on pilot units.
• First pass compliance approval with clear logging and escalation paths.
• Staff satisfaction improved; “copy-paste” errors dropped.

Why it worked

Start small, measure real time saved, make risk visible, and put the copilot where work happens.